Frequently Asked Questions

1. What types of products do you offer?
We offer a wide range of clothing, shoes, bags and fashion accessories for men and women. Each item is carefully selected to combine elegance, quality and trend.

2. Where do you deliver?
We deliver everywhere in France, Belgium, Luxembourg and Switzerland. Our logistics partners guarantee fast and secure delivery, directly to your door.

3. What are the delivery times?
Delivery times vary between 2 and 8 business days, depending on your location. You will receive a tracking number to follow your package in real time.

4. What payment methods are accepted?
We accept payments by credit card, PayPal, and other secure solutions to guarantee a smooth transaction.

5. Can I return an item if I am not satisfied?
Of course! You have 30 days after receiving your order to make a return. Items must be unworn and in their original packaging. Contact our customer service for the process.

6. How can I contact your customer service?
Our team is here to help! You can contact us by email at support@luxeetchic.com or via our online form. We usually respond within 24 business hours.

7. Do you offer any promotions or discounts?
Yes, we regularly offer special offers and promotions. Subscribe to our newsletter or follow us on social media to make sure you don't miss anything!